Technical support / helpdesk questions

  Comprehensive Help for the service is published online at and Simply login and then click on the 'Help' item listed in your function panel on the left of your screen.

You may also wish to refer to the FAQs section or to the section on Troubleshooting.

If you are unable to find the help you need, you are welcome to call the technical support Helpdesk on 0900 777 876 between 9am - 5pm on weekdays. Please note that Helpdesk calls cost $1.99 + GST per minute to contribute towards the cost of providing the service. Please ensure you have permission from the telephone account holder before making your call.

For a list of frequently asked questions, please read the FAQs section

For help identifying and resolving a specific problem, please refer to the section on Troubleshooting

Report a fault
If you believe the service itself has a fault - for example, if the site is unavailable or unexpected error messages occur - please click here to report, and one of the web engineers will investigate as soon as possible. Please note that support enquiries sent through this form will not receive a reply.